“The need for strategic and timely knowledge is now much more than a trend.
It’s a transformation to a new way of doing business—even a new way of
living.” –Richard P. Malloch, president, Hearst Business Media
If you want to understand change and strategy at Hearst Business Media, just
look at the significant change of some key numbers. Fifteen years ago, 77
percent of the Company’s products were print. Now that number is 15
percent.
That transposition, said Malloch, is a useful summary of a changing industry.
“Research from the University of California says that 800 megabytes of
information are produced and stored each year for every member of the
human race. That is about double the amount just three years ago. In many
ways today, information is a commodity. The value is in finding information,
testing it, analyzing it, formatting it—and then making it available when,
where and how the user needs it. Every business today lives or dies on the
quality, speed and accessibility of what it knows, what it can find out and
what it understands.”
Providing that knowledge, Malloch said, takes more than being a passive
supplier. Hearst Business Media is creating technologies, products and
relationships to become part of the customer’s business.
With health care pressured on all sides in everything from costs to quality,
most see better, faster information as an answer. Ironically, one of the
world’s highest-technology businesses is one of the last to embrace IT on a
mass scale. For Business Media, that’s an opportunity.
The year 2006 was one of record growth for Zynx Health, a provider of
scientific research and best practices to hospitals and other health-care
providers across the U.S. In its second full year as a Hearst company, Zynx
posted record sales for its flagship product, ZynxOrderTM—a Web-based
knowledge management system that brings evidence-based best practices
into the clinical work flow.
“Hospitals have found that the use of ZynxOrder within their clinical
information systems has led to significant improvements in the treatment of
patients,” said Malloch.
Zynx also registered more than 100 hospitals in the first year for its newest
product, ZynxCareTM, a clinical decision-support tool for nurses and care
teams. “One of ZynxCare’s first clients, Pinnacle Health, found major
reductions in the time its nurses spend researching information and major
increases in the time its nurses spend helping patients,” explained Malloch.
“They are using the product to tackle some of its most pressing patient
issues—including managing pain and preventing falls.”
With the upcoming launch of Zynx OncologyCareTM, Zynx hopes to help
make a measurable impact on the quality of cancer treatment.
Another key Business Media medical focus is pharmaceuticals, where First
DataBank is leading the drive for computerization of a largely paper-based—
and error-prone—system.
The year marked the 10th consecutive year of record profits for First
DataBank’s NDDF PlusTM product line, reflecting growing demand for
integrated drug information that enhances clinical decision-making and
improves patient safety and outcomes.
In 2006, the company released OrderView Med Knowledge BaseTM, which
targets improved clinical ordering and enables computerized order entry.
Several information systems developers and major health-care institutions—
including Mayo Clinic and Partners HealthCare—have begun to incorporate
this data.
The company also announced the release of FormulistTM, a new software
product incorporating First DataBank drug content for use by pharmacy
benefit managers, health plans and drug manufacturers in performing
complex drug-product competitive analysis and management.
First DataBank Europe (FDBE) also achieved record results in 2006. The
company is playing a key role in the U.K. National Health System’s Connecting
for Health, the largest information technology program of its kind in the
world. FDBE was influential in the creation of the NHS Dictionary of Medicines
and Devices, the NHS’s standard drug vocabulary.
In 2006, the Division entered the financial services market by taking a 20
percent equity stake in Fitch Group, the parent company of Fitch Ratings and
Algorithmics.
Fitch Ratings is a global rating agency that provides the world’s credit
markets with credit opinions. It covers 3,800 financial institutions and more
than 1,700 corporate issuers. It also rates the debt of more than 90 countries
and keeps tabs on more than 78,000 municipal debt issues.
Algorithmics is the world’s leading provider of risk management solutions
and services to help financial institutions understand and manage their
financial risk.
“Fitch is a big leap for us into a global growth market,” said Malloch. “It’s also
an important and strategic diversification of our business.”
The Motor Information Group in 2006 navigated a tough market, continuing
to turn in growth and profits. Motor Information Systems, a leading supplier
of automotive data, achieved its 12th consecutive year of record revenue and
profits. It supports the automotive service and repair industry with print and
electronic products—from specialty databases to analytical tools to a monthly
trade magazine for shop owners and technicians. For example, CCC
Information Services utilizes a Motor database to process 14 million car repair
insurance claims per year. This equates to $9.2 billion in parts and $6.1
billion in labor.
The company also expanded its position in the aftermarket parts business
with the acquisition of Technologue, Inc., which strengthens the Motor brand,
according to Malloch. “It shows our commitment to providing the most
accurate and up-to-date information on aftermarket parts,” he said.
In 2006, National Auto Research (NAR) extended its streak of record revenue
and profits to 15 consecutive years. Strong adoption of electronic tools,
fueled by a healthy product development pipeline, offset a continued gradual
decline in print revenue.
In a key move to broaden services, NAR formed a strategic alliance with
Veretech Holdings, Inc., an Internet-based provider of retail customer
prospect leads to dealerships, to furnish the used-car trade-in values that are
the basis for this service. By the end of 2006, an agreement had been reached
to acquire Veretech and the transaction was completed in March 2007.
“This is a big move,” said Malloch, “because we have had limited visibility in
the retail space. Veretech has a very strong foothold in the U.S. and the
growth potential is substantial. Part of that potential ties directly to our
strategy of building customer relationships through customized products and
services beyond data. We want to be the remarketing industry standard.”
It was also a big year in new products. New BlackBerry® smart phone
applications now deliver information to handheld devices. The Inventory
Wizard provides a program to allow dealers to accurately value their entire
used-car inventory. A Commercial Vehicle Guide and a Commercial Vehicle
Index give the remarketing industry a tool for benchmarking information and
values for fleet vehicles. And Auction Run List allows users who attend several
major national auto auctions to load and value inventory in advance of the
actual auction.
United Technical Publishing (UTP) met revenue and profit goals by continuing
the drive for new product development. UTP’s joint venture with IDG China
acquired 21IC.com, the largest portal for electronic engineers in China. This
acquisition makes UTP No. 1 in the Chinese electrical engineering market.
Electronic Products magazine hit its highest market share ever
in 2006. In a market that grew 1 percent in pages, Electronic
Products grew 12 percent. The next closest competitor: just 2
percent.
In 2006, UTP partnered with Avnet Electronics, a global distributor of
electronic components, to develop eeTechBrief.com, a Webcast that allows
users to get the information they want more quickly, and in turn allows them
to view more vendor choices.
Diversion, a monthly travel and lifestyle magazine, is designed
to reflect doctors’ interests outside their offices and clinics. Core primary
physician readership numbers were up 13 percent, and ad exposure
increased 21 percent—the best numbers in years.
Diversion now ranks among the top five magazines in the
category in ad exposures. The magazine received the Silver Award for best
health-care business publication at the annual Medical Marketing & Media
Awards.
A special 30th-birthday issue gave readers the definitive Diversion take on 30
trips of a lifetime, 30 food experiences and 30 top travel tips. Diversion also
launched two new clinically focused quarterly publications and accompanying
Web sites: Oncology Meeting Preview and Neurology
Meeting Preview.
Floor Covering Weekly (FCW) in 2006 swam against the tide of a
tightening housing market affected by higher interest rates, a slowdown in
new construction and rising inventories. Its most significant move this year
was the acquisition of OneSourceFlooring.com. The site offers a
comprehensive database of U.S. specialty flooring retailers searchable by
either ZIP code or area code. The group’s two electronic newsletters, FCW
Prime and FCW Global, launched in late 2005, were well received in 2006 and
are poised for growth in 2007.
“The need for strategic and timely knowledge is now much more than a
trend,” said Malloch. “It’s a transformation to a new way of doing business—
even a new way of living. There are new demands all along the value chain—
from understanding customer needs to designing products and services to
providing 21st-century electronic access. I’d say we are in the sweet spot for
all of that. It’s a very exciting time for this business.”