"You won’t grow just because you have a Web site. It has to be a great Web
site. Everything we do has to create a place in the most competitive media
market in history.” — George Irish, President, Hearst Newspapers
Ask most people for a quick take on the future of newspapers, and
you’re likely to hear two words: “declining circulation.” But there is growing
evidence that traditional measures of newspaper market penetration are as
outmoded as hot type. Now it’s not the circulation; it’s the
footprint.
“We’ve been measuring newspaper penetration the same way since the
1830s, when The New York Sun started to tie advertising rates to
circulation,” said George Irish, president of Hearst Newspapers. “The one-
paper, one-reader model worked fine as long as we put out one product. But
today, to define our strength and future by a single circulation number is to
ignore the fact that this industry is transforming itself faster—and more
broadly—than even those of us who have spent our lives in it thought was
possible.”
That transformation, he said, centers on one advantage that no competitor—
print or digital—can duplicate at any price: the fact that the newspaper
doesn’t just serve the community; it is part of it. “Think about it,” Irish said.
“Name a city, and chances are you can also name the paper—San
Francisco Chronicle, Houston Chronicle, The Washington
Post, The New York Times. Every paper is the gateway to the
local market. We own that connection. And we are building on it.”
One measure of how quickly this change is progressing is the fact that
newspapers have the No. 1 local Web site in virtually every major market.
Another is the growth of ethnic, shopping and other special-interest
publications that are now spinning out from core papers across the
country.
Newspapers are also starting to leverage their Web presence by creating
networks. Hearst Newspapers—including the San Francisco Chronicle
and the Houston Chronicle—recently joined a consortium of more
than 200 daily newspapers across the U.S. to create a strategic partnership
with Yahoo!. The Group will combine Yahoo!’s broad reach, search capability
and online advertising experience with the newspapers’ content, local sales
teams and print promotions. While the initial focus will be employment
advertising, the consortium will also take a range of other newspaper content
across multiple channels to the massive Yahoo! online community. The
papers will have use of Yahoo! search tools on their Web sites.
For Hearst, that wide-open approach to local market opportunity is helping
drive some impressive results. In 2006, Hearst’s newspapers in Houston; San
Antonio; Beaumont, Texas; Laredo, Texas; Midland, Mich.; and Midland,
Texas, as well as its weekly papers in the Albany, N.Y., area, all posted profit
gains.
Describing the math behind the opportunity for expanding community
penetration, Irish said, “The Houston Chronicle newspaper reaches
over 750,000 households each week. But with the Web site, shared mail
products, ethnic and special-interest publications, it reaches more than 90
percent of the more than 1.9 million households in the Houston metropolitan
area—more than 2.6 million adults 18+. You see the same thing in every
market where we publish: the paper at the center, creating the platform for a
whole range of products tailored to the needs and interests of different parts
of the community.”
The San Antonio Express-News' bilingual weekly magazine,
Conexión, reaches 72,400 readers, with 2006 revenues of $2.1
million. This year, the paper launched Cancha, a twice-weekly
Spanish-language sports and entertainment publication produced in
partnership with Mexican publisher Groupo Reforma. Also new is a monthly
fashion magazine called Spice; a quarterly high-end lifestyle
magazine, Trends; and a weekly product focused on new and used
cars, motorcycles, RVs and boats, called Drive Weekly. The
Express-News' Web site grew its unique users to 1.3 million per
month, from 1 million in 2005.
The Albany Times Union extended its reach by growing paid
circulation on Friday, Saturday and Sunday—the three most important days of
the week for advertisers. The Times Union also raised its profile by
winning naming rights to Albany’s premier sports and entertainment venue.
Previously called the Pepsi Arena, it will now be known as the Times Union
Center. All online ticket sales for the center will be handled through
TimesUnion.com, providing a big boost in traffic and visibility. The newspaper
also launched Times Union Local Values, a direct-mail product that
now reaches 130,000 non-subscriber households.
On the West Coast, the San Francisco Chronicle launched a Friday-
through-Sunday product called SF Cars, which helped trigger a gain
in monthly revenues in the tough auto category for the first time since 2002.
96 Hours, a new entertainment tab in Thursday’s Chronicle,
was an immediate hit with advertisers and readers and is projected to bring in
$2.7 million in year-one revenue. SFGate.com, the nation’s fifth largest
newspaper Web site, grew its unique visitors to an average of 6.7 million
monthly, from 6 million in 2005.
The Seattle Post-Intelligencer showed what newspapers do best—
hard-hitting investigative journalism. A yearlong series of stories called
“Conduct Unbecoming” produced a broad and unflattering view of the King
County sheriff’s office that led to three separate FBI investigations and reform
proposals from county and state government officials. The series won
widespread attention for the paper’s public service.
While smaller in circulation, Hearst’s community newspapers are also finding
product development the key to growth. The Laredo Morning Times
launched Divino, an upscale monthly local lifestyle magazine; the
Midland Daily News launched twice-monthly entertainment
magazine Verge; and the Midland Reporter-Telegram
launched MyWestTexasJobs.com. The Plainview Daily Herald
launched a new version of MyPlainview.com and increased traffic by more
than 48 percent.
Also in the community newspapers arena, Hearst expanded its portfolio in
late 2006 by acquiring Prime Time, Inc., a publisher of 18 titles in the San
Antonio area.
Irish said that being a community-centered business gives newspapers the
chance to expand into other products tied directly to local markets. For
example, the company’s yellow pages operations, White Directory Publishers
and Associated Publishing Company, grew to 89 directories in 12 states by
launching seven directories in such cities as Albany, N.Y.; Bath, Maine; and
Savannah, Ga., and by acquiring five directories in northwestern
Pennsylvania.
“It’s very important to remember,” said Irish, “that new technologies and new
products expand the ways we can intersect with the lives and expectations of
our audiences. And that is critical. But the heart of our connection to a
community is the trust we have earned and the quality of the journalism we
produce. It doesn’t matter how we reach audiences—Web sites, special
publications, wireless. In everything we do, excellence, trust, innovation and
benefit to the community are how we should be judged."
A study by New York University named the Houston Chronicle’s Web
site, Chron.com, the best newspaper site for blogging “by a mile.” The
Express-News’ MySanAntonio.com finished fifth. Editor &
Publisher magazine named the Houston Chronicle one of the
“10 That Do It Right” in the newspaper industry, citing the Chronicle
and its Web site’s aggressive coverage of Hurricanes Rita and Katrina and of
the Enron trial; the redesigns of Chron.com and La Voz; and the
hiring of Pulitzer Prize–winning cartoonist Nick Anderson, who is doing
innovative online cartooning for the Web site. In addition, the
Chronicle’s features section got top-10 recognition for the second
year in a row from the American Association of Sunday and Feature Editors,
and the Associated Press Managing Editors named the Chronicle’s
sports section to its top-10 list, also for the second consecutive year.
“Competition for revenue is a fact of life today,” said Irish. “On the marketing
and sales side, we’ve made some adjustments to be more aggressive and
effective in going to market.” One example, he explained, is that many
newspapers have gone to a team-selling concept, bringing together the sales
reps who make the customer calls and win new business with outbound
telemarketers, who set appointments, handle contract follow-up and make
future telemarketing calls on the customer. The result, he said, is wider
customer ownership and better service.
The Company is also intensifying marketing in some of its most important—
and increasingly competitive—categories. Employees at a new telemarketing
center in Houston are currently making outbound sales calls into Hearst’s
major markets, with an initial focus on employment and real estate
advertising, where online companies are making serious inroads. A new
national sales initiative will work such key customer groups as automotive
dealer associations, financial services companies and movie studios.
“When you look at our papers and how they are changing,” said Irish, “you are
looking at the future of newspapers. They start with a community connection
and visibility that provide a one-of-a-kind advantage in any local market.
They are building on that connection with quality information and
entertainment and careful attention, maintaining trust and making real
contributions. And then they are leveraging all of that to drive growth
through the wide-open opportunity to reach more people with more
products.”